8wwww Terms & Conditions: the rules that cover your account

The agreement you accept

Opening an account or using any part of the site means you accept this page as it stands. If a clause does not suit you, the simplest answer is not to deposit. You must be 18 or older, playing for yourself with your own money. Where local rules in Bangladesh say you cannot take part in a particular game or market, those rules come before anything written here.

We may offer extra documents for specific offers, such as a bonus page or a competition page. Those documents sit on top of these terms. If they ever disagree with this page, the more specific document wins for that offer only.

Who can hold an 8wwww account

One account per person, per phone number and per payment wallet. Opening a second account to take a welcome offer twice is not allowed, and neither is passing your login to a relative. The name, date of birth and address on the account must be your own and must be accurate. If somebody else places bets through your login, those bets are still yours and we cannot cancel them afterwards.

Accounts we will not open

We do not open accounts for anyone under 18, for players who have asked us to stop taking their bets, or for anyone using a wallet, card or identity document that is not theirs. If we learn about such an account later, we close it and return what remains of the balance to the original payment source after a review.

Opening an account: what we ask for

Registration needs a phone number, a password you do not use anywhere else, and a few basic details. Before your first withdrawal we ask for a photo of one document from this list, and a person reviews it, usually within 24 hours:

• National ID Card (NID), front and back, all four corners visible
• Passport, photo page only
• Driving licence, photo side only

Make sure the name on the document matches the name on the account. Filing this check costs you nothing and you can keep playing while it is under review. Our privacy policy explains how the pictures are stored and when they are deleted.

Money in, money out: the numbers that matter

Deposits start at ৳300 and normally land in your balance in about 3 minutes on bKash, Nagad, Rocket, Upay or bank transfer. Withdrawals start at ৳1,400, are capped at ৳25,000 per day on the base level and usually reach your wallet in around 17 minutes. Your very first payout can take up to 2 hours while the document check finishes. Always send from a wallet or bank account in your own name, because third-party transfers are returned to the sender.

Limits rise with VIP level. The withdrawal guide lists every step from request to wallet.

When a deposit goes missing

If money leaves your wallet but never reaches your balance, open live chat with the transaction ID and the amount. We trace it with the payment partner and credit it once confirmed. Do not send the same deposit a second time; a duplicate usually clears back to your wallet by itself within a day.

Bonus terms and how playthrough works

The welcome offer adds 130% to a first deposit up to ৳12,500. That extra money is not cash until it is played: the bonus amount has to be turned over 8 times on eligible games, and the whole amount must be used within 7 days of landing in the account. Reload offers add 25% to later deposits, daily cashback returns 1.6% of net losses, and a friend who joins on your referral code brings ৳375 once a first deposit is made.

Which bets count toward the total

Most slots count in full. Live tables and card games often count at a lower rate, and a handful of titles are excluded outright. The offer page for each bonus lists its own eligible games and its own cap on how much of the bonus can be won. Read that panel before you accept, since it overrides any general figure quoted in chat.

Bonuses can be cancelled at any time. Cancelling removes the bonus balance and anything won with it, while the rest of your own money stays untouched.

Fair play: what counts as a breach

Bets must come from a real person tapping a real button on a real screen. We treat the following as breaches: scripts or software that place bets automatically, groups of accounts playing the same table to shift the odds, matched bets across both sides of one market using bonus money, and payment reversals after a payout has been made.

When a breach is found we may void the affected bets, remove bonus winnings and close the account. Real money you deposited and did not stake is returned to you. Where the pattern points to fraud, we pass the details to the payment partner and, if required, to the authorities.

Limits we set and accounts we close

Some accounts pick up deposit or withdrawal limits, or a short break of a few days, when activity looks unusual or a payment partner flags a transfer. We tell you what we can and explain the reason, unless a law or a live investigation prevents it. These limits are not a punishment; they are how the payment side stays clean for everyone else.

You can close your own account whenever you like through live chat. We settle the remaining balance after the usual checks, close the login and stop all marketing messages. If you want a longer pause instead of a closure, ask for a timeout and we set it for the period you choose, starting at 24 hours.

Games, results and payouts

Every title comes from a named studio such as Ezugi, Evolution, PG Soft, Playtech, FA Chai or JILI, and each pays at its published rate across millions of rounds. Results are recorded on the studio server, not on your phone, so a dropped connection never changes the outcome of a round you already started. Where a round is voided because of a technical fault, the stake goes back into your balance in full.

Minimum and maximum bets are shown inside each game before you spin. If our lobby display and the studio record ever disagree, the studio record decides. Keep the round ID from the history panel if you plan to raise a question later.

If something goes wrong: complaints and disputes

Start with 24/7 live chat. Describe what happened, name the game and give the time in Bangladesh time (UTC+06), plus the round ID or transaction ID if you have one. Before answering, we read the chat log, the game record and the payment history, so a first reply can take a little while on a busy match night.

If you are not satisfied with that answer, ask for the case to be escalated and a senior member of the team reviews it once more. Payout questions usually settle the same day. Nothing in this process removes your right to raise the matter with a consumer body in Bangladesh.

When we update this page

This page changes when rules, payment partners or local law change. The version published here is always the current one, and it replaces earlier versions from the moment it goes live. If a change touches a bonus already running, that bonus finishes under the rules that applied when it was accepted. Keep using the account after a change and the new version covers you.

The legal side, in plain words

Nothing on this page takes away rights that consumer law in Bangladesh gives you. We are not responsible for losses caused by a payment provider outage, by your own device or connection, or by bets placed after a limit has already been set on your account. If one clause is found unenforceable, the rest of the page still stands.

Only a written message from our support team can change these terms. A promise from another player, an agent or a social media page counts for nothing.

Where to ask questions

If a paragraph here is unclear, ask before you deposit rather than after. Live chat runs all day and every day, and the help center answers the questions players send most often: payments, bonus rules, the Android app and account access. Keep your password to yourself. We never ask for it in chat, and anyone who does is not from our team.