8wwww Privacy Policy: what we store about you and why

What 8wwww collects when you sign up

Registration asks for your full name, date of birth, mobile number and a password you choose. The date of birth is not decoration. It is how we keep under-18s out, so it has to be accurate. If you add a bank account for payouts, we store the account name and number exactly as you type them.

Every login also writes technical data: IP address, device model, browser, app version and the time you signed in. If you play through our app, version 2.0.1 on Android 6.0 or newer is the build we support, and knowing which version is running helps us fix crashes. The same data shows a login from a city you have never played from.

Payment records behind bKash, Nagad and the rest

We never store wallet PINs and we do not keep full card numbers. What stays on file is the transfer reference, the amount, the wallet or bank used, and whether the transfer completed. bKash, Nagad, Rocket, Upay and bank transfer each produce a reference, and that reference is the only thing that lets us trace a payment.

Deposits of ৳300 or more are credited in about 3 minutes. Withdrawals start at ৳1,400, normally reach your wallet in about 17 minutes, and ৳25,000 is the daily ceiling. Keep the SMS from your wallet until the balance moves. One screenshot of it settles most cases before a human even looks at the file.

What we never ask for

No member of staff will ask for your wallet PIN, your one-time code, or the security digits on a card. Anyone who does is not from us, whatever name appears on their profile picture. Report the number in live chat and we will note it against your account.

Gameplay history: bets, bonuses and the turnover check

Every spin, hand, cricket bet and fishing round is logged with stake, result, game name and time. With 2,700 titles from providers such as PG Soft, Evolution, Playtech and JILI, that log grows quickly. Its purpose is simple: you can open your own history and check any figure you believe is wrong.

Bonuses are tracked the same way. Take the 130% first deposit offer up to ৳12,500 and the system follows your bets against the 8x turnover rule. Without the log we could not tell you how much wagering is left, and you would have no independent way to check our numbers at the end of it.

Who inside our team can see your file

Support agents open your account the moment you start a live chat, because that is how a missing deposit gets answered. Each lookup is written to an access log with the agent's name attached. Payment staff see transfer references and payout requests; they do not need your game history in order to release money to your wallet.

Third parties and legal requests

Payment companies receive the details needed to move money to or from your wallet. Game providers receive only what settles a round. We do not sell player lists and we do not pass your number to outside marketers. If a Bangladeshi authority sends a lawful written request, we comply and tell you unless the order forbids it.

Records we keep, and what closing an account deletes

Not everything disappears at the same time, and it is worth knowing which record is which before you ask us to close an account. The table below shows what we hold and who works with it.

Table shows the record types we hold across the account, payments and play areas.

Closing an account removes your profile, stops bonus messages and blocks new logins. Transfer references, payout records and bonus history stay for as long as accounting rules require, then they are destroyed. Chat transcripts are trimmed on a rolling basis, so an old conversation may no longer exist by the time you ask for it.

One document before your first payout

Before your first withdrawal we ask for a single photo ID: National ID card, passport or driving licence. The review takes up to 24 hours, and a first payout can take up to 2 hours after approval. Photograph all four corners in daylight, keep the document in date, and check the name against your account before you send it.

The image sits in a restricted folder that only the document team can open. If the name differs from your account name, the payout pauses until you explain the difference. Players who changed a surname after marriage just need to say so in the chat rather than sending extra paperwork.

Your choices: copies, corrections and time-outs

You can ask what we hold about you, ask us to correct a misspelt name or an address you have moved from, or ask for the account to be closed. Live chat runs 24/7 and is the fastest route. The team will list exactly what they need from you, and most requests are answered within a day.

You can also change how we contact you. Switching off bonus messages does not stop payment notices, because you need to know when money moves. If you want a break, ask for a cool-off or a longer suspension. It is logged on the account and no offer is sent while it runs.

Cookies and the settings that matter

Cookies keep you signed in, remember your language and count visits. Without the first one, every page would ask for your password again. You can clear them from your browser whenever you like and simply log in once more. We do not run advertising networks that trail you across other websites after you leave.

Aggregate analytics tell us which game pages load slowly on mobile data, which matters when most players here are on a phone rather than a desktop. If a lobby feels heavy on a 4G connection at match time, tell live chat and it goes to the team that builds those pages.

If this text changes, you will see it here

When we change how data is handled, the new version appears on this page and the date at the top moves with it. If a change touches payouts or document checks, we also post a short note in the help center. Older versions are archived so you can compare what was promised when you signed up.